Privacy Policy

Last updated: July 16, 2026

This Privacy Policy describes how Loubani Store (“we”, “us”, or “our”) collects, uses, and shares information when you use our website https://loubani.store and our Android mobile application (the “Service”).

By using Loubani Store, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

1. Who we are

Loubani Store is an online store based in Lebanon that provides digital services and products such as mobile top-up, telecom bundles, recharge cards, bill payments, gaming-related services, accessories, and related order management features.

Contact for privacy questions:
Website: https://loubani.store
Email: abmobiletripoli@gmail.com

2. Information we collect

Depending on how you use the Service, we may collect the following categories of information:

Account information: name, phone number, email address (if provided), password (stored in hashed form), and account preferences.
Order and transaction information: products/services ordered, order numbers, amounts, payment method selected, wallet activity, and delivery details needed to fulfill an order (for example phone numbers, account IDs, usernames, or codes you enter).
Support communications: messages you send us through in-app support, WhatsApp, email, or similar channels.
Device and usage information: device type, operating system, app version, IP address, language, approximate location derived from network data, crash logs, and basic analytics about how the app/website is used.
Push notification tokens: if you enable notifications, we store a device token to deliver order and account alerts.
Authentication data: when phone verification is enabled, verification may be processed through providers such as Firebase Authentication and/or Twilio.

We do not intentionally collect sensitive information such as government ID numbers, biometric templates, or precise continuous location tracking beyond what is needed for normal service operation and fraud prevention.

3. How we use your information

We use the information we collect to:

Create and manage your account
Process, fulfill, and track orders
Provide wallet balance, receipts, and order history
Communicate about orders, account status, security, and support
Improve app reliability, security, and performance
Prevent fraud, abuse, and unauthorized access
Comply with legal obligations and enforce our terms

We do not sell your personal information to third parties for advertising purposes.

4. Legal bases (where applicable)

Where required by applicable law, we process personal data based on:

Performance of a contract (providing the Service you requested)
Legitimate interests (security, fraud prevention, service improvement)
Consent (for example optional notifications or optional phone verification flows)
Legal obligations

5. Sharing of information

We may share information with:

Service providers and suppliers needed to fulfill your order (for example telecom top-up providers, digital product suppliers, payment/transfer channels you choose, and hosting providers).
Authentication and messaging providers such as Firebase / Google and Twilio, when phone verification or SMS/WhatsApp messaging features are used.
Infrastructure providers that host our website, database, storage, and push notification services.
Authorities when required by law, court order, or to protect rights, safety, and security.

Third parties process information only as needed to provide their services to us or to complete your requested transaction.

6. Payments and wallet

Loubani Store may support wallet balances and payment methods such as wallet checkout, WhatsApp-assisted payment instructions, or other methods shown in the app/website. Payment confirmation details you provide may be stored with your order/deposit records. We do not store full credit/debit card PAN data on our servers unless explicitly stated and implemented through a compliant payment processor.

7. Data retention

We retain account, order, and transaction records for as long as needed to provide the Service, resolve disputes, prevent fraud, maintain financial/operational records, and comply with legal requirements. Support messages and logs may be retained for a reasonable period for quality and security purposes.

8. Data security

We use reasonable technical and organizational measures to protect personal information, including encrypted transport (HTTPS), access controls, and hashed passwords. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children’s privacy

The Service is not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

10. Your rights and choices

Depending on applicable law, you may request to:

Access the personal information we hold about you
Correct inaccurate information
Delete your account or certain personal data
Withdraw consent where processing is based on consent
Disable push notifications from your device settings

To make a request, contact us at abmobiletripoli@gmail.com or through the in-app/website support channels. We may need to verify your identity before completing certain requests.

11. International processing

Our Service is operated primarily for users in Lebanon, but infrastructure or suppliers may process data in other countries. By using the Service, you understand that your information may be transferred to and processed in locations outside your country of residence, subject to appropriate safeguards where required.

12. Third-party links and services

The app or website may contain links to third-party services (for example WhatsApp, supplier portals, or social media). Their privacy practices are governed by their own policies. We are not responsible for third-party websites or apps.

13. Google Play / Android permissions

Depending on the features enabled in the Android app, the app may request permissions needed for core functionality, such as internet access, notifications, and (if used) phone number verification. We only use permissions for the purposes described in this Privacy Policy.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the Service after an update means you accept the revised policy, unless applicable law requires additional notice or consent.

15. Contact us

If you have questions about this Privacy Policy or our data practices, contact:

Loubani Store
Website: https://loubani.store
Email: abmobiletripoli@gmail.com